Technical Help

1. I see links to Real audio and video files and Windows Media video files on the web site, now what do I do?
2. Why I can't view "High Bandwidth" files with my 56k modem?
3. How do I listen to an archived event (crusades or church)?
4. Is there any way to hear Greg Laurie on the radio?
5. How do I listen through a firewall?
6. Does RealAudio player work on WebTV?
7. What does "getting net congestion and stopping of broadcast" mean?
8. Are there any crusades coming to our area and if not how can I attend over the Internet?
9. Nothing here seems to help, where can I get additional information?

1. I see links to Real audio and video files and Windows Media video files on the web site, now what do I do?
   
   Here are the steps you should go through to be able to listen/watch the services:
   
   
   • Get the FREE RealOne Player:
     Click the button (you will be taken to Real Networks website). After clicking, click the text on the upper right side of the Real Networks Web site saying, "Download the Free RealOne Player". Click on the text on the right "Download FREE Real Player." This will download the free version of the Real Player. If you are running Windows (XP, 2000, 98, 95, etc.) say yes to the popup and you will start downloading the player to your hard drive. If you are running a different operating system (Macintosh, UNIX, etc.), you will need to answer no if there is a popup, and click the link near the bottom of the page corresponding to the operating system you are running. When the download is complete, the installer should automatically pop up. Follow the instructions that it gives you to finish the install process.
     
     
   • Or if you prefer, we now support Windows Media, which comes pre-loaded on most computers. If you have an old version, or don't have it at all, you can download it by following to directions below:
     Go to www.microsoft.com and use the drop-down menus to define what you want to download (most likely "Windows Media 9 Series"), your operating system, and language. Click the "Download Now" button on the resulting file. A box will pop up asking what you would like to do with the file. Click "Save" and another box will pop up asking where you would like to save it. You will need to make a choice (most users save it on the Desktop or in C:\Temp). Once the download completes, find the file, and launch it (generally a double-click). Follow the instructions that it gives you to finish the install process.
     
     
   • Play a Harvest Sermon:
     After you have installed the software, click on one of the links to listen to or watch the service. If you are new to using the player, try clicking on the audio link first to see if it comes up. The correct format (Windows Media or Real, Low or High Bandwidth) for you will depend on the speed of your Internet connection.
     
     If you still have problems, look through the player documentation carefully.
     
     
2. Why I can't view "High Bandwidth" files with my 56k modem?
   
   If you have a 28.8, 33.6, or 56k modem (dial-up) you may choose any of the formats (Real Audio, Real Low Bandwidth, and Windows Media Low Bandwidth,) except for the "High Bandwidth" formats. These formats are for people with high speed connections like:
   
   
   • High speed T1 or T3 connection at their office
   • Cable Modem
   • Satellite Internet
   • ISDN phone line (special digital phone line)
   • DSL phone line (special digital phone line)
   
   
   
3. How do I listen to an archived event (crusades or church)?
   
   You can listen to the Harvest Crusade or Harvest Christian Fellowship live Internet Broadcast if you go to the Web site www.harvest.org and click on Live Events, then click on the event you want to listen to. You can listen to or watch any night of the crusade or church broadcast if you have the Real Player or Windows Media software installed. If you do not have Real Player or Windows Media software, please refer to the first question
   
   
4. Is there any way to hear Greg Laurie on the radio?
   
   Yes, Greg Laurie can be heard on the A New Beginning Radio show. You can check the radio station listing in the A New Beginning section of our site by clicking here.
   
   Also; you can call A New Beginning at 1-800-821-3300 and request a station listing be sent to you.
   
   In addition, all Sunday morning, evening, and Wednesday evening services at Harvest Christian Fellowship are available at the Harvest Online Web site, www.harvest.org and clicking on the Live Events button. The A New Beginning radio programs are taken from Pastor Greg Laurie's Sunday messages at Harvest.
   
   
5. How do I listen through a firewall?
   
   Real Audio/Video streams through port 7070 which is commonly blocked by firewalls and proxy servers. We are committed to providing audio and video content in all forms possible, so currently we have a server in place that gives us the capability to stream over port 80 via HTTP, which means, if you are behind a firewall or proxy, you can use the port the firewall and proxy leaves open, port 80, to get the Real Audio/Video content.
   
   In order to do this, you must use the "Smart Networking Feature" in Real Player 5.0. Smart Networking enables the player to first try port 7070 via a network stream and if blocked, it then tries port 80 via http. As of March 1, 1998 all Harvest content supports HTTP streaming. If your Real Player does not automatically switch with smart networking to use port 80 (instead of the default 7070), then you can configure Real Player manually to get HTTP content if you are behind a firewall or proxy.
   
   To do this, in your Real Player 5.0, go to view-preferences-transport and click on the "Use Specified Transports" radio button. Then click on the "Specify transports" button and then click on the radio button, "Use HTTP only". Click OK, and now try clicking on one of the Real Audio/Video links on the Web. It should work!
   
   
6. Does RealAudio player work on WebTV?
   
   [From www.real.com] WebTV has created a special version of the RealAudio Player, and it is bundled into their software updates. The most current version of WebTV is version 1.3 The Player they have included in this software equates to the RealAudio Player version 3.0.
   
   Note that an earlier version of WebTV had a version of the RealAudio Player that would not play RA files served by the RealServer version 4.0. This problem was fixed in the version 1.3 release of WebTV. We recommend that you update the WebTV software if you cannot play RA files from a number of Real Audio sites. To keep up with Player updates for WebTV, continue to upgrade the WebTV software.
   
   
7. What does "getting Net congestion and stopping of broadcast" mean?
   
   If you are experiencing Net congestion or your RealPlayer is stopping during a live or archived broadcast, it means your RealPlayer is unable to get the information fast enough from Harvest Online. Most of the time this means your Internet service provider is experiencing heavy traffic, or when connecting to the Internet your modem did not achieve an optimal connection. Here are some things that may help solve this problem:
   
   
   • Make sure you are clicking on a broadcast that is supported with your modem.
     
     - 14.4k (19,200) modems can only pick the Real audio broadcast
     - 28.8, 33.6, 56k modems can pick either the Real audio, or a "Low Bandwidth" video broadcast
     - DSL, cable modems, Single or Dual ISDN modems, T1's, T3's, and satellite modems can choose any of the formats including Real audio, Real or Windows Media "Low Bandwidth", or Real or Windows Media "High Bandwidth".
     
     
   • Try disconnecting (hang up) from your Internet Service Provider, and then dial back up again to try to establish a higher speed and cleaner connection.
     
     
   • If your RealPlayer stops, try clicking on the link again. It may have been a temporary glitch.
     
     
   • If all else fails, try waiting. If your Internet Service Provider is down or experiencing heavy traffic, please come back at another time to watch the broadcast.
   
   
   
8. Are there any crusades coming to our area and if not how can I attend over the Internet?
   
   To see the current crusade schedule go to the Harvest Website by clicking here.
   
   Once there, click on the future crusades button and you can view all the Crusades that are scheduled for the current year and any tentative crusades that may happen. Also, the crusade schedule is updated frequently so check back occasionally. If the schedule of Crusades does not have your area listed, or you cannot get out of your home to attend, or you have a friend somewhere else in the country that you think should hear the Gospel, you can also attend via the Internet. Every night of the Crusade, we broadcast the event LIVE on the Internet for people to tune into. We use Real-Audio and Real-Video to send out both audio and video and you can download the Real-Player free from our website to have the right software to tune in. We also archive the Crusades shortly after the event so if you can't be in at the time LIVE, you can still watch them later.
   
   Also, for those that don't have a sound-card or a slower computer, we also put a picture slide show up during the live crusade, and also provide a text page that has text updated every 10-15 minutes about what is happening live.
   
   
9. Nothing here seems to help, where can I get additional information?
   
   If nothing on this Frequently Asked Questions page has helped you can also reference The Real Networks Support Site for additional information.